The NDIS application process typically takes 3-6 months from start to finish. This timeframe varies based on your individual circumstances and how quickly you provide required information.
Your journey includes three main stages:
Each stage has different requirements and timeframes set by the National Disability Insurance Agency (NDIA).
The NDIA has 21 days to decide your eligibility once they receive your complete application. This includes reviewing your identity documents and disability evidence.
If the NDIA needs more information, they will contact you within this 21-day period. You then have at least 90 days to provide the additional information they request.
After receiving your additional information, the NDIA has 14 days to make their final eligibility decision.
Current performance data shows only 9% of eligibility decisions meet the 21-day target, while 13% meet the 14-day target after receiving additional information.
Once approved for the NDIS, you will receive a phone call to arrange your planning meeting. The NDIA aims to schedule this within 7 days of your eligibility decision.
Your planning meeting typically lasts 1-2 hours. The exact duration depends on your specific circumstances and support needs.
During this meeting, you will discuss:
You can choose to have your planning meeting:
Many planning meetings now happen over the phone. Make sure you have good reception and a quiet space if choosing this option.
Bring any relevant reports or assessments to support your discussion. Send these to your planner beforehand if possible.
After your planning meeting, the NDIA aims to approve your plan within specific timeframes:
Current performance shows 86% of general plans meet the 56-day target, while 99% of plans for children under 9 meet their target.
Your approved plan becomes available on the NDIS myplace portal within 24 hours of approval. You will also receive a printed copy by mail or in person.
The NDIA evaluates all supports against reasonable and necessary criteria before including them in your plan.
Each support must meet all these criteria:
The NDIA bases decisions on the NDIS Act and operational guidelines. They consider:
Your planner weighs multiple types of evidence when making funding decisions. Recent evidence from qualified professionals carries significant weight.
Start gathering documents early in your application process. Collect:
Contact your Local Area Coordinator (LAC) if you need help with your application. They can guide you through the process and answer questions.
If you experience delays beyond the stated timeframes, contact the NDIA on 1800 800 110 to follow up on your application status.
The NDIS application process requires patience, but understanding these timeframes helps you track progress and know when to follow up. Focus on providing complete, accurate information at each stage to avoid delays and ensure you receive appropriate supports for your needs.