Frequently asked questions

Our FAQs help you navigate your NDIS journey with clear, practical answers. Find information on eligibility, managing your plan, accessing supports, budgets, payments, and assistive technology. Need help with special circumstances or understanding your rights?

Explore the topics for straightforward advice you can act on today.

Elegibility and application

What is the NDIS?
The NDIS is the National Disability Insurance Scheme, a government-funded program designed to support Australians with permanent and significant disabilities.
How do I apply for the NDIS?
To apply, contact the NDIS, complete an Access Request Form, and provide supporting documentation about your disability.
How long does the NDIS application process take?
The process can vary, but typically takes several weeks to months, depending on the complexity of your case and the completeness of your application.
Who is eligible for the NDIS?
To be eligible, you must be:
• Aged between 7 and 65
• An Australian citizen, permanent resident, or
• Protected Special Category Visa holder
• Living in Australia
• Have a permanent and significant disability that requires support
What documents do I need for my NDIS application?
You'll need medical reports, assessments, and documentation that support evidence of your disability and its impact on your daily life.

NDIS plans and support

What is an NDIS plan?
An NDIS plan is a personalised document outlining your goals, support needs, and funding allocation for disability-related supports and services.
How often are NDIS plans reviewed?
NDIS plans are typically reviewed annually, but this can vary based on individual circumstances.
Can I choose my own service providers?
Yes, you have the flexibility to choose your preferred NDIS-registered service providers.
What is the difference between NDIA-managed, plan-managed, and self-managed funds?
These are different ways to manage your NDIS funding:
• NDIA-managed: The NDIA pays providers directly
• Plan-managed: A plan manager handles financial administration
• Self-managed: You manage your own funds and pay providers directly
How do I find NDIS-registered service providers?
You can use the NDIS Provider Finder on the NDIS website or seek recommendations from your Local Area Coordinator or Support Coordinator.

Supports and services

What types of support does the NDIS fund?
The NDIS funds reasonable and necessary support related to your disability, including personal care, therapy services, mobility equipment, and home modifications.
Does the NDIS cover medical expenses?
The NDIS generally doesn't cover medical expenses that are typically covered by Medicare or the healthcare system.
Can the NDIS fund transport costs?
The NDIS may fund transport assistance if your disability prevents you from using public transport or driving.
Does the NDIS provide housing?
The NDIS doesn't provide housing directly but may fund support to help you live independently or modifications to your existing home.
Can I use NDIS funding for education or employment support?
Yes, the NDIS can fund supports that help you participate in education or employment if they're related to your disability needs.

Plan management and budgets

How is my NDIS budget determined?
Your budget is determined based on your individual needs, goals, and the supports deemed reasonable and necessary during your planning meeting.
What happens if I don't use all my NDIS funding?
Unused funds typically don't roll over to the next plan period. It's important to use your funding effectively to meet your support needs.
Can I change my NDIS plan if my circumstances change?
Yes, you can request a plan review if your circumstances change significantly.
What is a Support Coordinator?
A Support Coordinator helps you understand and implement your NDIS plan, connect with service providers, and build your capacity to use your plan effectively.
How do I track my NDIS spending?
You can track your spending through the NDIS participant portal, myplace, or with the help of your plan manager if you're plan-managed.

Rights and responsibilities

What are my rights as an NDIS participant?
As an NDIS participant, you have the right to choice and control over your support, respect, privacy, and quality service delivery.
How is my privacy protected under the NDIS?
The NDIS is bound by privacy laws and has strict protocols for handling personal information.
What if I'm not happy with a service provider?
You can change providers, make a complaint to the provider directly, or contact the NDIS Quality and Safeguards Commission.
What are my responsibilities as an NDIS participant?
Your responsibilities include providing accurate information, notifying the NDIS of significant changes, and using your funding in accordance with your plan.
Can I appeal an NDIS decision?
Yes, you can request an internal review of an NDIS decision, and if still unsatisfied, you can appeal to the Administrative Appeals Tribunal.

Special circumstances

Can I access the NDIS if I live in a rural or remote area?
Yes, the NDIS is available nationwide, with specific considerations for those in rural and remote areas.
What happens to my NDIS support if I move interstate?
Your NDIS support continues if you move interstate, but you'll need to update your details and may have a plan review.
Can I access the NDIS if I'm over 65?
You must be under 65 when you first apply for the NDIS. If you're already a participant, you can continue receiving support after turning 65.
How does the NDIS support people with psychosocial disabilities?
The NDIS provides support for people with psychosocial disabilities related to mental health conditions, focusing on functional impairment.
How does the NDIS support children with disabilities?
The NDIS provides early intervention support for children with disabilities or developmental delays through its Early Childhood Early Intervention (ECEI) approach.

Plan implementation

What is a Local Area Coordinator (LAC)?
An LAC helps you understand and access the NDIS, develop your plan, and connect with community and mainstream support.
What is the difference between short-term and long-term goals in my NDIS plan?
Short-term goals are typically achievable within 12 months, while long-term goals may span several years and multiple plan periods.
What is a plan review meeting?
A plan review meeting is held near the end of your current plan to discuss your progress, reassess your needs, and develop your next plan.
How do I prepare for my planning meeting?
Prepare by thinking about your goals, current supports, and what additional supports you might need. Consider bringing a friend, family member, or advocate.
Can I make changes to my plan once it's approved?
Minor changes can be made through a plan reassessment, while significant changes may require a full plan review.

Assistive technology and home modifications

Does the NDIS fund assistive technology?
Yes, the NDIS can fund reasonable and necessary assistive technology that's related to your disability.
How do I request home modifications through the NDIS?
Home modifications need to be assessed as reasonable and necessary. You'll typically need an occupational therapy assessment and quotes from builders.
Can I trial assistive technology before it's approved in my plan?
In many cases, yes. Trialing equipment can help ensure it meets your needs before it's included in your plan.
Can the NDIS fund a vehicle or vehicle modifications?
The NDIS may fund vehicle modifications but generally doesn't fund the purchase of a vehicle itself.
What is the process for getting high-cost assistive technology approved?
High-cost assistive technology often requires specialised assessments and quotes. Your Support Coordinator or LAC can guide you through this process.

Additional support and information

Where can I get help understanding the NDIS?
You can contact the NDIS directly, speak to a Local Area Coordinator, or seek assistance from disability advocacy organisations.
How does the NDIS work with other government services?
The NDIS is designed to complement other government services, not replace them. Your LAC can help you understand how different services interact.
How can I provide feedback or make a complaint about the NDIS?
You can provide feedback or make a complaint through the NDIS website, by phone, or in writing. For serious concerns, you can contact the NDIS Quality and Safeguards Commission.
Is there support available for non-English speakers accessing the NDIS?
Yes, the NDIS provides interpreting services and information in multiple languages.
Can I have someone else manage my NDIS plan for me?
Yes, you can nominate a plan nominee to make decisions on your behalf if you're unable to do so.